Terms & Conditions

Disclaimers
Materials provided on this site are provided “as is” without warranty of any kind, either expressed or implied, for a particular purpose.
The Site specifically does not make any warranties or representation as to the accurateness or completeness of any such materials. The Site periodically adds, changes, improves or updates the materials on this Site without notice. Under no circumstances shall the Site be liable for any damage, loss, liability or expense incurred or suffered which is claimed to have resulted from the use of this “Site”, including without limitation, any fault, error, omission, interruption or delay with respect thereto. Use of this Site is at “User’s” sole risk. Under no circumstances, including, but not limited to, negligence, shall the Site or its affiliates be liable for any direct, indirect, incidental, special, consequential damages.

This site may contain advice, opinions and statements of various information providers and content providers. The Site does not represent or endorse the accuracy or reliability of any advice, opinion, statement or other information provided by any information provider or content provider, or any User of this “Site” or any other entity. Reliance upon any such opinion, statement or other information shall also be at the “User’s” own risk. Neither the Site nor its affiliates, nor any of their respective agents, employees, information providers, or content providers shall be liable to any User or anyone else for any inaccuracy, error, omission, interruption, timeliness, completeness, deletion, defect, failure of performance, computer -virus, communication line failure, alteration of, or any use of content herein, regardless of cause, for any damages resulting therefrom.

As a condition of use of this Site, User agrees to indemnify the Site and its affiliates from and against any and all actions, claims, losses, damages, liabilities and expenses (including reasonable attorneys’ fees) arising out User’s use of this Site.

At Aazhi, you will have a smooth hassle-free shopping experience. We provide our customers with the best products at the best prices. The Return Policy offers you the option to return items purchased on Aazhi.in within 24 hours of the receipt of the product. If you choose to replace the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost (Conditions apply). However, a replacement is subject to availability of the item in our stock.

Shipping Policy

Thank you for visiting and shopping at Aazhi.in. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

All orders are processed within 4-7 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method Estimated delivery time Shipment cost
Bluedart , SpeedPost 3-7 business days(rest of Chennai) 29rs
Bluedart , SpeedPost 1-3 business days(within Chennai) 20rs

 

Delivery delays can occasionally occur.

Shipment to P.O. boxes

Aazhi.in ships to addresses within the States Of India.

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 72 hours.

 

Customs, Duties and Taxes

Aazhi.in is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

Aazhi.in is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Order Cancellations

If you would like to cancel an order, you can call or email our customer service and provide details of the order you would like to cancel. If you cancel the order before the product has been shipped, you will receive a complete refund. Once the order has been shipped, cancellations will be treated as returns and be dealt accordingly.

Any order purchased online will not have shipping charges attached.

For COD purchases, Cash handling charges are applicable.

For cash on delivery (COD) transactions, payments will be accepted only in cash when the product is delivered.

Partial refunds will not be entertained.

If you return an order delivered to you, COD charges will not be refunded. However, if you self-ship your returns, you will be reimbursed based on our Returns Policy.

Returns Procedure

Please contact our Customer Service to initiate a return and log a complaint.

In case of a replacement, the customer will have to self-ship the product to our warehouse.In case of COD refund, the payment will be made to the customer through NEFT. The Payee name has to be confirmed by the customer while logging a complaint; else, the refund will be on hold.

While sending the self-shipment product, a customer has to ensure that he marks a tick in the checkbox related to either replacement or refund in the invoice sent along with the product.

Conditions for return

Products should be unused

Products should be returned in their original packaging along with original price tags, labels, instruction sheets, invoices and should not be broken or tampered with.

If the product has a gift associated with it, the gift has to be returned along with the product in original condition

For all purchases where a discount voucher or promotion code is used, the refund amount shall exclude the discount applied

We do not accept return requests for innerwear, cosmetics, socks, deodorants, perfumes and free items

The Returns Section

Aazhi

No: 40, wireless station road,

Porur,

Chennai-600116

admin@aazhi.in

NOTE: Customer will have to self-ship the product to Aazhi Returns Section. Aazhi does not provide any Reverse Pick Up Facility.

Replacement Procedure

In the unlikely event that any product you received from us is damaged / defective or a size mismatch:

Please do not accept delivery of the item if the outer packaging appears damaged or any way tampered with.

If there is a size mismatch, replacement is possible.

If after you open the packaging, you discover that the item is damaged, you can return the product to us for a replacement. After contacting with us.

Please contact our customer service for initiating the replacement and send us the images/snapshots of the damaged product. Once our returns section receives and verifies the product, we will arrange for a replacement or a refund as the case may be.

Please note that we cannot promise a replacement for all products as it will depend on the availability of the stock and replacement product. In such cases, we will offer only a refund.

NOTE: Customer will have to self-ship the product to Aazhi Returns Section. Aazhi does not provide any Reverse Pick Up Facility.

Refund Procedure

Refunds will be processed within 10  Working Days, once the self-shipment is received at our Returns Section for Online or Prepaid orders.

In case of online refund, it will be credited to the same account where the transaction has been made by the customer. If you opt for having the money transferred back to the source of the transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Aazhi.

For cash on delivery payments, refund will be processed to your back account. It is the responsibility of the customer to provide bank details once the product is returned. The customer has to provide the bank details within 3 months from the date of return, else Aazhi.in will not be responsible to process the refund.

Other Procedures

In cases where a product is returned to origin, if a customer has paid online, the product will be reshipped once more. If it is returned to origin the second time, the product will neither be reshipped nor will the amount be refunded. COD Returned to Origin will not be reshipped.

In case shipments get untraceable / lost, in case of online orders, a new shipment will be initiated, but with a few days delay.

Customer will have to self-ship the product to Aazhi Returns Section. Aazhi does not provide any Reverse Pick Up Facility. Customer can ship the product within 7days and share the details of dispatch via email to admin@aazhi.in

Please ensure for the self-shipment to be received at our end from the customer within 7days from the last day of our communication. Failing which the complaint will be closed and Aazhi.in is not liable for replacement/refund in such cases.

 

Note: Please do not share your ATM and Web PIN to anyone; also do not write such information anywhere on your card or on any document. Aazhi will never ask for the same.